Myself and family pre- booked three tents to stay for a weekend camping at Highburn House. We found on arrival that the owners of the site were very obnoxious, rude, abrupt and un-accommodating. We arrived at the site at 9.45pm after a 70 mile drive with a five week old baby and a 3 year old child. Our family consisted of seven adults, two babies and one dog. The owner of the site ran out of her house waving her arms and shouting we don’t accommodate groups on the site. We explained to the lady that we were not a group we are a family and had pre- booked during that week and had given details of gender, ages of family members etc to her husband who had taken the booking. She began screaming at us and accusing us of being liars and said that they would never book three tents onto their site as they don’t have space for that many tents. We politely told the lady that we had travelled quite a long way and had a five week old baby with us, this did not bother her and she told us that she had had problems with people like us before and that we could not stay on her site. We asked her what she meant by ‘people like you’ and asked how she could judge our family before she had even spoken to us. We are a decent, hardworking and responsible family having a weekend break. We had politely tried to reach a solution with the owner to resolve the problem, the owner’s husband sat in the living room watching out of the window. The lady threatened to call the police, which I still don’t understand as we had not and were not causing any trouble, all we wanted was to pitch our tents and have a sleep before exploring the area the following day. The site is advertised to be family friendly with relaxing surroundings. Our family did not find our experience of this particular campsite or the owners to be welcoming or friendly and would certainly not recommend it to anyone.

We found a site called Riverside Holiday Park a little further down the road and explained to the staff what had happened at Highburn House and the staff there bent over backwards to accommodate our family for the weekend and we all had a lovely time.