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Review Detail

 
Highburn House Country Holiday Park
 

Disgruntled

Overall rating: 
 
1.5
Access into and out of the site:
 
2.0
General space of pitches:
 
2.0
General condition:
 
1.0
Friendliness/helpfulness:
 
1.0
Overall rating:
 
1.0
Value for money:
 
2.0
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Reviewed by Mr Middlemiss
June 28, 2010
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3 of 3 people found the following review helpful

Myself and a few friends (mixed group) went to Highburn House for a weekends camping, this was not the first time we have gone here but it will certainly be the last.

We found that the owners of the site were very rude, abrupt and unfair to us. This would have been the 4th time we had visited this site and each time we were in a mixed group of around 12 people. When we arrived, we were never asked if we were part of a group or meeting others there, yet this was the reason the owner gave as a reason to evict us from the site! The owner claimed that they dont accomadate groups of more than two tents on the site. This was basically a lie as there was a group of around 20 people on one side of the site. We got the impression from the owner that we were being thrown off the site as we are in our mid-20's. We had pitched our tents around 1pm and went into Wooler to watch the World Cup on TV yet returned at around 5pm to find that the owner had phoned the police as we were not off the site in 15mins! We politely advised the lady that we could not leave the site as we had had a drink and were unable to drive. This did not bother her and she told the police to get us off the site.

The police were very good, they showed understanding and helped us try and find a solution. The police eventually persuaded the owner that the ones who had had a drink could leave their cars over night.

We had politely tried to reach a solution with the owner to resolve the problem, the owners husband originally said we could stay providing we booked in furture! We offered to move our tents to the other side of the field so we were out the way of other campers (who incidentally had no complaints towards us and were just as shocked and annoyed at the owner for making us move) but it looked as though she had an agenda towards younger people as she was very rude, devious and underhand in trying to have us removed from the site. She even resorted to lying to the police to back up her claims. Something which we alerted the police to. Unfortunately however the police were powerless as it was private property.

I could understand the owners request to have us off the site if we were being loud and were annoying other campers, however we pitched our tents, we conversed with other campers on the site and had a very good relationship with them. They were very very suprised that we had been told to leave. One couple said they would never go back to Highburn House again!

I feel that we were treated very unfairly and we thrown off the site for the simple reason we were 'younger'. The owner claimed we had never been to the site before, however we had been every year for the last 4 years and even had pictures on facebook!

I will never return to Highburn House again, in future myself and my friends will go to Riverside Holiday Park on the other side of Wooler. We were able to find space at Riverside and the staff were very understanding and accomodating and had no issue with us being in a group as long as we were respectful of others in the site, which I believe is very reasonable and something myself and my friends are very wary of whenever we have been away.

To close I would never recommend Highburn House to any of my family, friends or work colleagues.

General

Would you recommend No
 

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Ordering 

May 07, 2011
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I completely agree, I found my experience so un PC that I actually thought it may be criminal
 
1 results - showing 1 - 1

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